Terms of service

TERMS AND CONDITIONS FOR BUYERS

Canna Traders EU

Effective Date: 01/05/2021

These Terms and Conditions govern access to and use of the Canna Traders EU website, marketplace, ordering flow, and all related business-to-business transactions. By registering, placing an order, requesting an invoice, or otherwise purchasing from Canna Traders EU, the Buyer accepts these Terms in full.

These Terms apply only to business customers and do not apply to consumers.

1. Definitions

For the purposes of these Terms:

Buyer means any legal business entity purchasing products from Canna Traders EU.

Supplier means Canna Traders EU and any affiliated operational or fulfillment partners acting on its behalf.

Products means hemp-derived goods and related materials, including but not limited to THCA, CBD, CBG, CBN, flowers, hash, extracts, isolates, vapes, white-label products, prepacked goods, and raw materials.

Platform means the Canna Traders EU website, ordering system, communication channels, invoices, and related B2B sales infrastructure.

End Customer means any third party to whom the Buyer resells, distributes, markets, or otherwise transfers Products.

COA means a Certificate of Analysis issued by a third-party laboratory showing relevant test results such as cannabinoid content and, where applicable, other analytical parameters.

2. Scope of Business

Canna Traders EU operates strictly as a business-to-business wholesale supplier.

We only sell to registered companies, professional operators, distributors, manufacturers, processors, retailers, and similar commercial customers.

We do not sell to private individuals or end consumers.

The Buyer confirms that all purchases are made solely in the course of business activities and not for private consumption.

3. Eligibility and Registration

To purchase from Canna Traders EU, the Buyer must meet all of the following conditions:

be a legally existing and active company
provide accurate and complete company information
provide a valid primary shipping address
provide a valid billing address
ensure that any person acting on behalf of the Buyer has authority to bind the company
provide supporting information or documentation upon request

If the Buyer is established in the EU, the Buyer must be validly registered for VAT where applicable.

Canna Traders EU may request identity verification, company verification, ownership information, or compliance documentation at any time.

If no orders have been placed for an extended period, Canna Traders EU may require the Buyer to re-confirm or re-submit registration details before further purchases are accepted.

4. KYC and Compliance Checks

Canna Traders EU reserves the right to carry out Know Your Customer, anti-fraud, and business verification procedures at any time before or after registration.

This may include verification of:

the Buyer entity
directors and beneficial owners
authorized representatives
billing details
shipping details
business purpose
trade history or supporting commercial documentation

Failure to provide requested information may result in delayed processing, order refusal, account suspension, or termination of the business relationship.

5. Product Information and Specifications

Canna Traders EU aims to present products as accurately as reasonably possible through descriptions, photographs, technical data, and laboratory documentation.

Product descriptions may include both measurable characteristics and qualitative assessments, including but not limited to:

cannabinoid content
terpene profile
aroma
color
texture
structure
consistency
moisture level
crystal formation
visual finish
malleability
viscosity
burn or melt behavior where relevant to technical classification

Some descriptions are inherently subjective and may vary from batch to batch or according to handling, storage, transport, and environmental conditions.

The Buyer acknowledges that cannabis and hemp-derived materials are natural or semi-natural products and may vary in appearance, structure, color, aroma, and analytical profile between batches.

The Buyer remains solely responsible for determining whether a product is suitable for its intended commercial use, market, and jurisdiction.

6. COAs and Testing

Where available, Products are supplied with COAs or other technical documentation.

Canna Traders EU may provide cannabinoid test results and other analysis at its discretion or upon request. If additional testing is requested by the Buyer, including but not limited to pesticide, heavy metal, microbiological, or specialty analysis, all associated costs may be charged to the Buyer unless otherwise agreed in writing.

Canna Traders EU does not guarantee that any specific laboratory, test scope, or analytical standard will be accepted by the Buyer’s local regulator, customer base, or downstream market.

7. Orders and Acceptance

Orders may be placed through the Platform, by invoice request, by direct business communication, or through any approved ordering channel used by Canna Traders EU.

All orders are subject to acceptance by Canna Traders EU.

An order is not binding on Canna Traders EU until it has been expressly accepted in writing, confirmed by invoice, or processed for fulfillment.

Canna Traders EU reserves the right to reject, limit, delay, split, or cancel any order at its discretion, including in cases involving:

stock limitations
pricing errors
compliance concerns
payment risk
KYC concerns
jurisdictional restrictions
suspected fraud
operational constraints

8. Pricing

Prices are stated on the Platform, in quotations, or on invoices and may be changed at any time without prior notice.

Unless otherwise stated in writing, all prices are exclusive of:

shipping costs
customs-related costs
duties
taxes
payment processing fees
insurance costs
handling costs
any local compliance or import charges

The Buyer is solely responsible for all such additional costs.

9. Payment Terms

Unless otherwise agreed in writing, all orders must be paid in full before handling, packing, or shipment.

Accepted payment methods may include:

bank transfer
card payment
other payment methods offered by Canna Traders EU from time to time

Canna Traders EU reserves the right to restrict or remove any payment method at any time without notice.

Any bank account details stated on an invoice are controlling for that invoice only. Canna Traders EU may use different bank accounts or payment arrangements across invoices, regions, or product categories.

Payment is only considered completed when the full invoiced amount has been irrevocably received and cleared.

All transaction fees, bank charges, card charges, intermediary fees, currency conversion costs, and similar payment-related expenses are borne entirely by the Buyer.

10. Shipping, Delivery, and Fulfillment

Canna Traders EU will arrange fulfillment according to its normal operational procedures or through third-party logistics providers.

Estimated delivery times are indicative only and do not constitute guaranteed delivery dates.

Canna Traders EU is not liable for delays caused by:

customs checks
carrier issues
seasonal congestion
regulatory review
public holidays
force majeure
stock fluctuations
third-party logistics failures

The Buyer is responsible for ensuring that all shipping and recipient details are correct and complete.

Any costs arising from incorrect delivery information are borne by the Buyer.

11. Transfer of Risk, Insurance, and Shipping Responsibility

All risk in the Products transfers to the Buyer immediately upon dispatch, handover to the carrier, or release from our warehouse or fulfillment partner, whichever occurs first.

From that point onward, the Buyer bears the full and exclusive risk for:

loss
theft
damage
delay
failed delivery
product deterioration in transit
customs holds
customs seizure
border confiscation
destruction by authorities
return-to-sender events
misdelivery
regulatory intervention
temperature or humidity exposure during transit
any other transit-related event

Canna Traders EU does not provide shipment insurance unless explicitly agreed in writing.

All insurance relating to Products, transport, liability, customs exposure, and commercial risk is the sole responsibility of the Buyer.

Once a shipment has been dispatched, Canna Traders EU has no obligation to compensate, replace, refund, reship, insure, credit, or otherwise cover any loss or damage associated with that shipment, except where mandatory law explicitly requires otherwise.

12. Returns, Refunds, and Cancellations

12.1 No Consumer Withdrawal Rights

This Platform is strictly for B2B trade. Consumer withdrawal rights, including any 14-day cooling-off period under consumer protection law, do not apply.

12.2 Final Sales

All sales are final.

No return, refund, cancellation, credit, or replacement is available unless Canna Traders EU has expressly approved it in writing.

12.3 Non-Returnable Goods

Products are non-returnable by default, especially where they are sensitive, perishable, natural, batch-specific, compliance-sensitive, or vulnerable to deterioration through handling, storage, transport, or delay.

12.4 Product Issues

If the Buyer believes a Product materially deviates from its agreed specification, the Buyer must notify Canna Traders EU in writing immediately upon discovery and no later than 4 calendar days after receipt.

Failure to notify within this period constitutes acceptance of the Products.

12.5 Approved Returns

If a return is approved in writing:

the Buyer must follow the return instructions provided
the Buyer must preserve original packaging where possible
the Buyer bears all return risks unless otherwise agreed
the Buyer must not return any goods without written authorization

Unauthorized returns may be refused, discarded, or held at the Buyer’s expense.

12.6 No Liability for Transit Events

No refund, reshipment, credit, or replacement will be provided for goods that are delayed, seized, confiscated, lost, damaged, or blocked during transit after dispatch.

13. Buyer Compliance Obligations

The Buyer is solely responsible for ensuring compliance with all laws, regulations, and administrative requirements relevant to:

purchase
import
export
storage
transport
labeling
packaging
resale
marketing
possession
onward distribution
customs clearance
taxation
licensing

Any product legality statement made by Canna Traders EU refers only to the jurisdiction from which the goods are shipped, unless explicitly stated otherwise in writing.

Canna Traders EU does not warrant that a Product is lawful in the Buyer’s destination country, resale market, or downstream distribution chain.

All seizure, confiscation, legal consequences, penalties, and losses arising from cross-border shipment or local legal non-compliance are borne solely by the Buyer.

14. Product Legality and THCA Waiver

The Buyer acknowledges that certain Products sold by Canna Traders EU may contain THCA or other cannabinoids that are regulated differently depending on jurisdiction, storage conditions, transport conditions, interpretation by authorities, and end use.

The Buyer further acknowledges that:

THCA is a precursor compound
heat, pressure, humidity, age, or environmental conditions may affect product state
legal evaluation may vary between jurisdictions and authorities
analytical interpretation may differ between regulators, labs, and customs authorities

Canna Traders EU is not responsible for any change in Product state, legal interpretation, customs treatment, or regulatory outcome occurring during or after transit.

The Buyer accepts full responsibility for all compliance consequences related to THCA Products, including resale, storage, marketing, and distribution.

15. Marketing, Labeling, and Resale

The Buyer is solely responsible for all marketing, labeling, presentation, claims, and resale practices relating to Products purchased from Canna Traders EU.

The Buyer must ensure compliance with all applicable laws concerning:

advertising restrictions
health claims
medical claims
labeling requirements
mandatory warnings
age restrictions
consumer protection
packaging rules
local content disclosure rules

The Buyer must not make false, misleading, unsubstantiated, or unlawful claims regarding any Product.

16. Storage and Product Handling

Product quality at the point of dispatch does not guarantee product condition after delivery if improper storage, handling, transport, or environmental exposure occurs.

The Buyer is solely responsible for maintaining appropriate conditions for the Products after risk has transferred, including temperature, humidity, light exposure, packaging integrity, and general storage practice.

Canna Traders EU is not liable for degradation, discoloration, drying, melting, decarboxylation, texture change, terpene loss, or similar post-delivery changes.

17. Complaints and Claims

Any complaint must be submitted in writing to Canna Traders EU immediately upon discovery and no later than 10 calendar days after receipt of the Products.

The complaint must include:

order reference
batch details where available
photographs or supporting evidence
description of the issue
packaging information where relevant

If the shipment was received without written reservation to the carrier, the Products are presumed to have been delivered in acceptable condition.

The Buyer must preserve the Products, original packaging, and relevant shipment material for inspection if requested.

Failure to comply with these requirements may result in rejection of the claim.

18. Limitation of Liability

To the fullest extent permitted by law, Canna Traders EU and its affiliates, directors, officers, staff, contractors, logistics partners, and representatives are not liable for any indirect, incidental, punitive, consequential, or special losses, including but not limited to:

loss of profit
loss of turnover
loss of business
loss of customers
reputational harm
lost opportunities
regulatory losses
customs-related losses
product seizure
market withdrawal costs
data loss
resale loss
storage loss
transport loss

Any liability of Canna Traders EU, if established, is in all cases limited to the amount actually paid by the Buyer for the specific Product giving rise to the claim.

19. Indemnification

The Buyer agrees to indemnify, defend, and hold harmless Canna Traders EU and its affiliates, representatives, and partners from and against any claim, cost, damage, penalty, loss, liability, or demand arising out of or related to:

the Buyer’s non-compliance
the Buyer’s import or resale activities
the Buyer’s marketing claims
the Buyer’s labeling or repackaging
the Buyer’s storage or transport practices
third-party claims involving Products after dispatch
regulatory action caused by the Buyer’s acts or omissions

20. Confidentiality and Data Protection

Both parties shall treat non-public commercial, technical, and business information exchanged in the course of the relationship as confidential.

This confidentiality obligation continues for 18 months after the business relationship ends, unless a longer period is required by law or separately agreed.

Canna Traders EU processes personal and business data in accordance with applicable data protection law, including GDPR where applicable.

Canna Traders EU may retain transaction records, communications, commercial documentation, and compliance records for as long as required by law, accounting obligations, compliance obligations, or legitimate business interests.

21. Intellectual Property

All intellectual property relating to the Platform, branding, logos, product names, descriptions, texts, graphics, photographs, layout, and related commercial assets belongs to Canna Traders EU or its licensors.

The Buyer may not copy, reproduce, distribute, republish, reuse, translate, scrape, extract, modify, or commercially exploit such material without prior written permission.

The Buyer may not use Canna Traders EU brand assets, product names, descriptions, or commercial material in a way that implies affiliation, authorization, or ownership without written approval.

22. Insurance

The Buyer is solely responsible for obtaining and maintaining any insurance it considers necessary, including but not limited to:

product liability insurance
commercial liability insurance
cargo insurance
customs or trade-risk insurance
inventory insurance

Canna Traders EU may request proof of insurance from the Buyer at any time.

23. Force Majeure

Canna Traders EU shall not be liable for any delay, non-performance, or interruption caused by events beyond its reasonable control, including but not limited to:

war
strikes
natural disasters
epidemics
government action
customs intervention
regulatory change
carrier disruption
cyber incidents
energy failures
supplier disruption
stock shortages caused by upstream failure

During such events, obligations may be suspended, delayed, adjusted, or canceled without liability.

24. Termination

Canna Traders EU may suspend or terminate the Buyer relationship, account access, ordering rights, or open commercial cooperation immediately or with notice if:

the Buyer breaches these Terms
the Buyer fails to make payment
the Buyer provides false or misleading information
the Buyer fails a compliance review
the Buyer becomes insolvent
bankruptcy or similar proceedings begin
the Buyer creates legal or reputational risk
ownership or control of the Buyer materially changes
Canna Traders EU no longer wishes to continue the relationship

Termination does not affect any accrued rights, outstanding payment obligations, indemnities, or limitations of liability.

25. Assignment

Canna Traders EU may assign, transfer, subcontract, or otherwise dispose of any of its rights or obligations under these Terms to any affiliate, successor, purchaser, or third party without needing the Buyer’s further consent.

The Buyer may not assign or transfer its rights or obligations without prior written consent from Canna Traders EU.

26. Amendments

Canna Traders EU may update or amend these Terms at any time.

Updated Terms become effective upon posting on the website, Platform, invoice flow, or other official communication channel, unless a later effective date is specified.

Continued use of the Platform or continued purchasing after such update constitutes acceptance of the amended Terms.

27. Governing Law and Jurisdiction

These Terms and any dispute, claim, or non-contractual matter arising out of or in connection with them shall be governed by the laws applicable to the contracting Canna Traders EU entity.

Any dispute shall be submitted to the competent courts connected to that contracting entity, unless mandatory law requires otherwise.

28. Miscellaneous

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.

Failure by Canna Traders EU to enforce any right or provision does not constitute a waiver.

These Terms constitute the entire agreement between the parties regarding the relevant subject matter and replace prior discussions, understandings, or drafts to the extent they concern the same subject.

29. Contact

For legal, commercial, compliance, or order-related questions, contact: